Privacy Policy

Last Updated: 2026

GameMaster Gaming Lounge (“we”, “our”, “us”) is committed to protecting the privacy and personal data of all users who visit our website and use our services. This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

We may collect and process the following types of information:

1.1 Personal Information

  • Mobile phone number (used for account registration and verification)

  • Name (if provided by the user)

  • Age confirmation (to comply with age restrictions)

  • Identification verification status (verified or pending)

1.2 Booking Information

  • Booking date and time

  • Duration of gaming sessions

  • Selected gaming packages

  • Booking status and history

1.3 Payment Information

  • Payment confirmation details

  • Transaction reference numbers

  • Payment status (successful, failed, pending)

Note: We do not store or process sensitive payment card details. All payment transactions are handled securely by approved third-party payment gateways.

1.4 Technical Information

  • IP address

  • Browser type and device information

  • Website usage and interaction data

2. How We Use Your Information

We use the collected information for the following purposes:

  • To create and manage user accounts

  • To verify user eligibility and age requirements

  • To process bookings and manage reservations

  • To communicate booking confirmations, updates, and notifications

  • To comply with legal and regulatory requirements

  • To improve website functionality and user experience

  • To prevent fraud, misuse, or unauthorized access

3. Legal Basis for Processing

We process personal data based on:

  • User consent during registration

  • Contractual necessity for providing services

  • Compliance with legal obligations

  • Legitimate business interests

4. Data Sharing and Disclosure

We do not sell, rent, or trade personal data.

We may share information only with:

  • Payment gateway providers (for transaction processing)

  • Service providers assisting with website functionality

  • Government or regulatory authorities if legally required

All third parties are required to protect user data and use it only for authorized purposes.

5. Data Security

We take reasonable technical and organizational measures to protect personal data against:

  • Unauthorized access

  • Data loss

  • Misuse or alteration

Access to user information is limited to authorized personnel only.

6. Data Retention

User information is retained only as long as necessary to:

  • Fulfill service obligations

  • Comply with legal requirements

  • Resolve disputes and enforce policies

7. User Rights

Users have the right to:

  • Request access to their personal data

  • Request correction of inaccurate information

  • Request account closure, subject to legal obligations

Requests can be made through official support channels.

8. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on the website and become effective immediately upon publication.