Refund & Cancellation Policy

Last Updated: 2026

This Refund & Cancellation Policy outlines how payments, cancellations, and credits are handled.

1. Advance Payments

  • All gaming sessions require advance payment

  • Payments confirm reservation and time allocation

2. Refund Policy

  • Cash refunds are not provided

  • Eligible refunds are issued as account credit

  • Account credits can be used for future bookings

3. Cancellations

  • Cancellations may be initiated by the user or system

  • In case of cancellation, the paid amount remains as account credit

  • Credits are non-transferable and non-redeemable for cash

4. No-Show Policy

  • Users must arrive within the allowed grace period

  • Failure to arrive may result in booking cancellation

5. Early Checkout

  • If a user ends a session before the booked duration:

    • Remaining time may be retained as account credit

    • Credits may be applied to future bookings

6. Disputes

  • Payment or booking disputes must be reported promptly

  • All disputes are reviewed internally before resolution

7. Policy Updates

This policy may be updated at any time. Continued use of services implies acceptance of updated terms.